"Competitors are wondering what we are doing. When we switched to RMS, the gift selection and the quality of the gifts got our employees reexcited - reinvigorated - about the program. The Tell-A-Friend (TAF) program now generates about 30% of our checking accounts. Really, the TAF program works because of the gifts. It is definitely about employees executing by handing out the TAF coupons, but what gets the customers excited about TAF is the gift they can receive by referring a friend to Integra. With RMS, they are name-brand gifts, they are high-quality gifts, the customers understand the gifts, the customers love the gifts, and that makes the employees happy. "

—Greg Pence, Senior Vice President, Integra Bank, Indiana

"We are a relationship bank and that is what we look for from our partners. When we were looking to change our gift provider, that was something we took very seriously. RMS has done a wonderful job. Their gifts made a huge difference. When we launched with RMS, we had a huge resurgence of Tell-A-Friends that came in the door from customers who didn't redeem them before because they were not happy with the other products we had been offering. We were one of the first banks to offer the High Performance Business Checking product and it's been very, very successful for us. We have seen 3X account growth in the first year for both business and consumer checking. Our deposit balances are up more than 20% in business accounts and 17% for our retail clients. "

—Kristie Nockleby, Senior Vice President, West Coast Bank, Oregon

"I feel like I have a relationship with RMS. If you ever need anything, they hop right on it. Whenever we are giving gifts we get a net increase in checking accounts. When we are out of the program (or between cycles), we see a decrease in checking accounts. So we definitely need the program to grow our checking accounts. Also, we do tiered gifts. People opening a higher-level checking account get a higher-valued gift. "

—Diane Trout-Cummins, VP, Indiana Bank and Trust, Indiana

""We have a great relationship with RMS and have referred them to a number of banks. There's a lot of things I like about RMS, but one is their faultless execution. We try to deliver faultless execution to our customers and in this program you are dealing with a lot of merchandise coming into our banks. I haven't heard one complaint from our folks. RMS does a good job of procuring those gifts and handling the logistics of getting them to our banks. One of the biggest things for us is motivating our employees. It's all about enthusiasm. If they are enthused, it rolls off to prospects and our customers. "

—Craig Metz, EVP, United Community Bank, Georgia

"Team members at RMS are wonderful. They are part of us. We interviewed several companies and RMS was the only one that had a good track record and long history of providing name-brand gifts at a price that banks can afford. One of the things I also like about RMS is that I don't have to commit to paying for a certain amount of product up front. As the product is needed and shipped, RMS invoices me. That has kept me from being overloaded with excess stock that I can't use...and that is greatly appreciated. "

—Linda Hill, Director of Retail Marketing, National Penn Bancshares, Pennsylvania