A High Touch, High Tech Approach

Systems and infrastructure are important, but the RMS business model is built first and foremost on personalized service. Every RMS customer has a dedicated Sales Executive, backed by an Account Manager and CSR completely trained in integrated program management.

To facilitate the highest level of program execution possible, your RMS Sales Executive will partner with you to build a retail support plan that meets your specific requirements.

Through this effort, RMS defines the best support plan for each customer with regard to:

• Forecasting and ordering
• Gift delivery
• Reorder process
• Use of our on-line inventory management/re-order system
• Optimized freight/shipping strategy
• Returns/Restocking
• Damaged and Defective Product

My RMS

To make the personalized service that you will experience at RMS even more effective, we have invested heavily in technology, systems and tools that help drive flawless program execution.

One such tool is our web enabled "My RMS" Inventory Management system which allows our customers to report and monitor gift inventory on-line 24/7/365 at a time and location that is most convenient to them. This on-line tool provides a suite of program management tools that allow us to stay one step ahead of our customers' program needs, start to finish.